General FAQ
How long will it take to get my order?
The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the order is delivered within 5-6 working days from the day your order is dispatched. Delivery details with a tracking link shall be provided on email as soon as your order is shipped.
I see a different price than what I saw earlier for a design, why is that?
We update our online prices if there is a noticeable hike in the prevalent gold rates or other precious materials used in the design, this would be the only reason for the hike you see.
For customers buying via DM, the final bill is based on the gold rates on the day of the purchase.
What is your standard making time?
Our designs are either made to order, in stock or in the making. If our design is in stock we can dispatch it in a week's time and if the design is made to order it will take us approximately a month to 45 days to make the designs - from the day the order is placed. We would request you to mail us on contactus@thehouseofpolki.com to know the availability of the designs or if you have a specific timeline. Note : Actual timelines might vary subject to reasons beyond our control and we will ensure that we inform you as soon as we can in case of any such delays.
What is the authenticity and quality of the gemstones used in your designs?
All the gold we use is exactly as quoted and is hallmarked by BIS (Bureau of Indian Standards). For example, if a necklace is set in 14K gold, it means every aspect that uses gold will be 14K gold. We take pride in our high quality, so you can be assured you are getting the product you pay for. All the diamonds we use are natural and responsibly sourced. We DO NOT deal in lab grown diamonds. Our diamonds are IGI (International Gemological Institute) certified and certificates are available with purchase. Additional certificates can be made available at an additional cost of $50. All the precious and semi-precious gemstones we use are natural and responsibly sourced. They may have indentations, inclusions or other slight imperfections which are the identity and beauty of naturally occurring gemstones.
Can I get my product customized?
We are happy to customize any design and ship it to your doorstep. Fill out the Contact Us form to get started and we will walk you through the entire process.
Is shipping insured?
Yes. All our shipments are insured.
Will I have to pay additional shipping and taxes for my order?
Shipping within India and the US is complimentary for orders above $2,000. Additional GST of 3% is applicable.
How do I take care of my jewelry?
Our personal concierge team will work with you directly to give you detailed instructions on how to take care of your special jewelry piece.